We encourage you to search our frequently asked questions and/or knowledgebase for answers, but if you don’t find what you’re looking for, check out the helpful resource links at the bottom of this page for some additional resources.

FAQs

Answers to frequently asked questions.

Once I place an order what happens next?

You’ll receive immediate access to our MailChimp project planner guide as well as to our adaptive, online MailChimp questionnaire geared towards your package purchase. Within 24 hours (excluding holidays and weekends) you’ll receive an email with your project dashboard link. Watch for our emails where you’ll find helpful information and tips on managing your project as well as documentation and links you received access to at checkout.

How do I know which MailChimp package is right for me?

We offer a helpful chart that compares our MailChimp packages side by side. Our packages are designed around the level of MailChimp assistance you require from basic to advanced.

What is a content variant or what makes up a variant?

A content variant is a variable block of content that when combined together form the basis of your MailChimp campaigns. A content variant may contain a single element, such as an image or headline, or it may contain a row of products complete with product details and calls to action. Content variants can be combined in any order, as many times as needed – or not at all, to create the perfect backdrop for your campaign message.

Is there a limit to the number of content blocks or variants my template can include?

While your MailChimp template can include an infinite number of variable content blocks our packages include up to ten (10) variable content blocks within a single content structure (Five (5) for Mini Marmoset package purchasers). Additional variable content blocks and multiple variable layouts are available for an additional cost.

Are there any special requirements in order to utilize custom templates with variant selection?

The only requirement is a mouse with scrolling capabilities. This is essential for reordering content blocks within the MailChimp campaign editor.

If I already have a design can you convert it into a MailChimp template?

Yes, provided it meets our standard guidelines for html to email conversion. We offer a package specially tailored to those companies or organizations who already have their template artwork in an acceptable file format and are looking to convert their artwork, as is, to a fully functional MailChimp compatible template. Check out our Orangutag package which includes a single MailChimp template conversion based on your provided conversion ready artwork.

Can I receive a discount on my project fees?

Yes! On completion of your first project with a participating MailChimp Expert, MailChimp users get 3 MONTHS OF SERVICE COMPLETELY FREE. The size of your project doesn’t matter. Once your project is complete we’ll forward a copy of your paid invoice(s) to MailChimp and they’ll apply the deal to your account. It’s that easy!

Can I receive a refund on my project fees?

Due to the nature of our MailChimp services cancellation and/or refund requests cannot be honored once a client has gained access to our system and proprietary materials. You may cancel your project and/or request a refund up until gaining access by contacting our office toll free at (888) 476-6168.

If I add mobile integration to my order will I receive two templates, a desktop and a mobile version?

No, instead you’ll receive a single template that incorporates media queries which automatically display the correct version of your email depending on the recipients screen size. We make mobile responsive marketing simple.

Is campaign creation/simulation included as part of the package price(s)?

Unfortunately, campaign creation and/or layout simulation is not included in the standard package price. Blueprint Media Studios will design and code a custom MailChimp template for your company and/or organization consisting of no more than ten (10) variants, unless otherwise specified in your order and/or estimate/invoice. It is up to you, the client, to build your campaign(s) utilizing the variants included in your template once the template design/layout has been approved and coded. Campaign creation is available for a separate fee and is based on the amount of content.

Is it possible to have my current MailChimp template troubleshot?

If you already have a template coded but have a few kinks that still need worked out we can help! Our MailChimp template troubleshooting package is designed to assist with diagnosing MailChimp template problems arising from coding issues, merge tag integration, rss feed integration, variant selectors, and other MailChimp related issues. Simply upload your template file(s) as well as any supporting documentation (issue brief, screen captures, etc.) and one of our MailChimp experts will download, test, and diagnose your issue(s) using MailChimp’s testing tools. At the close of our diagnosis you will be provided with a report indicating the specific issue you requested we diagnose as well as any other key issues we may have noticed in our testing. You will be provided with the proposed solution(s) as well as an estimate and delivery time frame should you like our team of experts to fix the indicated issue(s).

Where should I send my design collateral and project documentation?

You should upload any project materials directly to your project dashboard using the file uploader.

file-uploader

How do I know when to expect my project deliverables?

Upon receiving all of your project materials including your signed agreement, account access, and design collateral our team will develop a project timeline based on our current production schedule and your package selection. Once we have scheduled your initial concept delivery timeline your project calendar will be updated to reflect the estimated delivery date for your reference. Keep an eye on the “Coming Up” section in your dashboard for upcoming delivery dates, training times, etc.

coming-up-calendar

What happens if my project is placed on hold?

If your project is placed on hold, either at your request or by our agency, simply contact our office via email or phone and let us know. We’ll reactivate your project and schedule an anticipated re-start date for your project based on our current production schedule.

Is there a limit to how many times my project can be placed on hold?

Projects may be placed on hold and reactivated two (2) times, with a maximum hold period of 90 days. Projects reactivated after 90 days will be subject to a $150 project reactivation fee.

How do I sign and return my agreement?

You can sign your document digitally or manually depending on your preference and available resources. To return your signed agreement please scan and upload your signed documents to your project dashboard using the file uploader.

file-uploader

If I purchased a conversion package do I need to complete the questionnaire?

No, our questionnaire is for design clients only and is designed to collect key details required for our design team to develop a custom template.

How do I find my MailChimp account ID?

Your MailChimp account name or ID can be found beneath your name in the upper right-hand corner of your MailChimp account when logged in. This helps our team match up your account access invitation to your project as the account identifier isn’t always the same as your company or organization name. Sometimes it’s an email address of someone in your organization or it could be a random string of letters and numbers generated by MailChimp.

Copyright © 2017 Blueprint Media Studios LLC PO Box 7922 Pueblo West, CO 81007-2854. All rights reserved. Policies